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Webinar

ISO 9001: How to Apply Quality Management in the Service Industry

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February 24, 2021 | 10:00 - 11:00 am CST

ISO 9001 - How to Apply Quality Management in the Service Industry

What comes to mind when you think of the ISO 9001 standard? While most people assume it only applies to organizations that produce physical products purchased by a company or consumer, this is not always the case. ISO 9001 can be effectively applied in the service industry.

Learn why ISO 9001 is one of the most popular standards for organizations and how the benefits can streamline your business processes in the service industry and increase customer satisfaction.

What We Cover

  • What are Services and Service Science?
  • The importance and benefits of Quality Management Systems (QMS)
  • How to adopt ISO standards in the service industry
  • The ISO 9001 certification process

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Presenters

David Selch, Director, ServiceReboot

David Selch is a business scientist focused on increasing profitability for service providers, in particular, by answering questions on the sales and marketing of services and operational issues related to service inputs. He is the Director of his company, ServiceReboot. In his past life, David served as a Vice President at two award-winning technology-based service companies and as a course developer and instructor with the Faculty of Business and Economics at the University of Winnipeg. In 2019, Cambrian Publishing released his book, Service Reboot, The New Science of Selling, Marketing, and Managing Services.

Haskell Bahar, Director, Ricoh Corporation

Haskell Bahar is a senior executive at Ricoh Corporation. He is currently the Director of International Business Certifications and Standards and has a wealth of experience in the implementation and practice of ISO management systems, including quality, environment and information security management.

About ABS Quality Evaluations

ABS Quality Evaluations, Inc. (ABS QE) is a subsidiary of ABS Group of Companies, Inc. (www.abs-group.com). As a world-leading certification body, ABS QE works with companies to improve the performance of their business, systems, people and supply chains through management systems certification, verification, training and assessments, including supply chain and cybersecurity. ABS QE’s global network of auditors plays a crucial role in helping organizations achieve business excellence and obtain the necessary certifications to get products and services to market.

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